Enliven Designers (Pvt.) Ltd is a leading service provider of comprehensive web solutions in Sri Lanka. We specialize in Web Design, Web Hosting, Web Development, Content Writing, SEO, Social Media Marketing, and BPO Operations.

We are looking for a highly organized, proactive, and reliable Virtual Assistant with experience in administrative support, communication management, and sales/conversions.

Role Overview

• The Virtual Assistant will provide fully remote administrative and operational support to ensure the smooth running of daily tasks and communications.
• The role involves managing multiple email inboxes, monitoring communications, coordinating with internal teams, handling data and administrative tasks, supporting sales activities, and assisting with other projects as required.

Key Details

• Work Model: Fully Remote / Full-Time
• Contract Period: 6 Months
• Working Schedule: Monday to Friday, 8 hours per day
• Working Hours: Flexible
• Salary: LKR 35,000 per month

Key Responsibilities

Administrative & Communication Support

• Monitor and manage multiple email inboxes.
• Identify and flag priority emails and respond to routine enquiries.
• Manage WhatsApp and other local messaging communications related to company services.
• Monitor incoming and outgoing calls through the company’s communication platform.
• Ensure timely follow-ups on calls, messages, and enquiries.
• Ensure important messages and information are passed to the relevant team members promptly.
• Escalate issues to the appropriate team members when required.
• Monitor and oversee the Zoiper system to ensure smooth communication operations.
• Maintain accurate records and handle administrative and data-related tasks.

Meetings & Team Support

• Attend scheduled internal and client meetings when required.
• Take note of relevant action points and follow up on assigned tasks.
• Coordinate with different teams to ensure tasks are completed on time.

Sales & Lead Conversion

• Contact leads through calls, emails, and messages.
• Follow up with prospective clients to support lead conversion.
• Maintain lead and follow-up records.
• Communicate professionally with prospective clients and provide relevant information about company services.
• Escalate qualified or interested leads to the relevant team members.

Project & General Support

• Work on tasks assigned across different company projects.
• Provide administrative support to various teams as required.
• Take on additional responsibilities as the role evolves and business requirements change.
• Adapt quickly to new tools, systems, processes, and responsibilities.

Who We’re Looking For

The ideal candidate should have:

• Previous experience in Virtual Assistance, Administration, Customer Service, Sales, or Lead Conversion.
• Previous experience in Sales & Conversions will be an advantage.
• Exceptional English communication skills, both written and spoken.
• Strong attention to detail and accuracy.
• Ability to understand instructions clearly and execute tasks efficiently.
• Excellent organizational and time-management skills.
• Ability to manage multiple tasks and priorities effectively.
• Proactive, reliable, and responsible approach to work.
• Ability to work independently with minimal supervision.
• Comfortable working with online tools and communication platforms.
• Familiarity with Google Workspace, Microsoft Office, WhatsApp, Zoiper, and similar tools will be an advantage.
• Willingness to learn and take on new responsibilities.

Ready to Apply?

If you are organized, proactive, confident in communication, and interested in working in a dynamic remote environment, we would love to hear from you.

We look forward to hearing from you.